Dubai bank apologises to customers over transaction alerts sent in 'error'

Sunday, 20 April 2025 11:25

By ARN News Staff

Emirates NBD has issued an apology to its customers after several people took to social media to report unauthorised transaction alerts that allegedly wiped out their bank accounts.

In messages sent to their customers, Emirates NBD urged them to "disregard" the SMS sent out on Sunday titled "RA DISB MIGRATION".

It added that the messages were sent in "error" during a "system upgrade".

"There are no changes to your account balance," the bank confirmed.

Several residents reported receiving transaction SMSes from the bank that allegedly left their accounts with zero balance.

"We sincerely apologise for any inconvenience this may have caused," the bank added.

More from UAE News

UAE expresses condolences to Philippines over typhoon victims

The UAE has expressed its sincere condolences and solidarity with the Philippines following the floods and heavy rains caused by Typhoon Kalmaegi that killed at least 66 people.
UAE leaders offer condolences on death of former US VP Dick Cheney

UAE President His Highness Sheikh Mohamed bin Zayed Al Nahyan has led the messages of condolences sent to the family of Dick Cheney, former Vice President of the United States, who died on Monday.
UAE calls Thailand-Cambodia peace deal crucial to strengthening stability

The UAE has called the peace deal between Thailand and Cambodia a significant step towards strengthening security and stability in Southeast Asia.
H.H. Sheikh Mansour launches programme to train 100 AI experts

His Highness Sheikh Mansour bin Zayed Al Nahyan, Vice President, Deputy Prime Minister and Chairman of the Presidential Court, has launched the 'UAE Experts in Artificial Intelligence Programme' to train 100 AI experts over the next five years.